The National Complaints Portal was produced following Her Majesty’s directives, the content of the constitution and the government program to develop a unified and integrated system for managing complaints that meets the aspirations and expectations of citizens.
The national complaints portal aims to receive complaints and grievances from citizens and ensure their processing and follow-up; to present solutions to citizens’ problems and to receive their observations, proposals and remarks.
This portal is a tool to promote the channels of interaction between the administration and the citizen and a means to evaluate the performance of the administration and to improve the quality of its services.
Become the channel and interaction tool most used by users and a bridge for constructive and fruitful communication. Our ambition is to give full freedom of expression and communication with administrations and public institutions.